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Frequently asked questions.
The questions buyers actually ask us, answered plainly. If yours is not here, call the order desk — someone will know.
One
Accounts and pricing
Because a published price would be meaningless to you and useful to our competitors. What you pay depends on the ranges you take, your volumes, your delivery pattern and the term of the agreement. We benchmark your current basket, issue a written schedule, and show those prices inside your account.
Send us a recent invoice or order list. We price it line by line against like-for-like and better-value alternatives and return a written schedule, usually within five working days. There is no obligation attached to it.
Start with the trade account application, or call the new business team.
No. We supply trade customers only — hospitality operators, caterers, institutions and businesses buying for resale.
Thirty days from end of month is standard, subject to status and satisfactory references. Pro-forma terms are available immediately so you can trade while references are returned.
Each line on your schedule states the term it is held for. Commodity and market lines move; core ambient and non-food lines are typically fixed for six or twelve months. Any change is notified in writing in advance.
Two
Products and compliance
No. The website shows a representative selection — around ten lines from each of twelve ranges — so you can judge breadth and quality. The working catalogue is considerably larger and is issued to account holders.
Yes, for every food line. Specifications, nutritional data and allergen matrices are version-controlled and reissued when a supplier changes a recipe. Account holders receive updates automatically.
Usually. Bespoke sourcing is a significant part of what we do — a particular cut, a regional cheese, a replacement for a discontinued crockery pattern. Most requests come back with options inside 48 hours.
Yes — food, guest amenities, printed packaging and uniforms can be produced under your own brand at realistic minimum runs for a group.
Batch-level forward and backward traceability on food lines, exercised through regular mock recalls, with due-diligence packs available for audits and tenders.
Three
Service and support
Yes. Every account has a named account manager, and multi-site accounts also have a group account director. Both are contactable directly.
Our development chefs will cost a menu against your actual schedule, run yield tests on your equipment, and advise on substitutions when a market line moves.
Yes — supply, installation, commissioning, planned maintenance and breakdown response, with response commitments written into the agreement.
Yes. Pre-opening lists, first-fill ordering, phased delivery to site and on-site support through handover and the first weeks of trading.
Tell the driver at the door for anything on the delivery, or call your account manager. Credits are raised from the delivery note record rather than requiring you to prove the shortage.
Open an account
Let’s look at what you buy today.
Send us a recent invoice or order list. We will benchmark it line by line and come back with a written price schedule — no obligation, no sales presentation.
- Accounts opened in two working days
- A named account manager from day one
- 30-day credit terms subject to status
- No obligation to switch everything at once
Prefer to talk? 0800 000 0000