Online account
Your agreed prices, saved templates per property and per section, and order history. Available to account holders once signed in.
Delivery & ordering
Ordered by six. On your pass by service.
How ordering works, when we deliver, and what happens when something is not right. All of it agreed in writing at account set-up rather than discovered later.
Placing an order
Four ways to order. Use whichever suits your team.
Order desk
A person, on the phone, who knows your account. Best for anything unusual, urgent, or where you want advice.
Email or standing order
Send a list, or set a standing order for the lines you take every week and adjust it when you need to.
Your account manager
Site visits by arrangement, with orders taken on the spot and product questions answered in the kitchen.
Delivery schedule
Standard pattern.
Your own schedule and cut-off are confirmed in writing when your account opens, and may differ from the standard pattern depending on your location and order profile.
| Delivery type | Order cut-off | Delivery | Notes |
|---|---|---|---|
| Core routes | 6.00pm | Next day | Multi-temperature, timed window agreed per site |
| Fresh produce & fish | 6.00pm | Next morning | Bought on the market that morning |
| Non-food & equipment | 4.00pm | Next day or scheduled | Larger equipment is booked in and installed |
| Pallet & wholesale | By arrangement | Scheduled slot | Booked-in delivery, mixed food and non-food pallets |
| Saturday | Friday 4.00pm | Saturday morning | Available on core routes |
Out-of-hours and pre-service delivery. Where a service corridor cannot take a
daytime delivery, early-morning and out-of-hours slots can be arranged as part of your delivery
agreement. Tell us the constraint and we will route around it.
Service standards
What we commit to, and what happens if we miss.
Service failures happen in every supply chain. What matters is whether they are measured, credited without an argument, and fixed.
-
Delivery inside the agreed window
Measured per site and reported at your quarterly review.
-
Credits raised at the door
Shortages, damages and rejections handled by the driver on the delivery note — not disputed weeks later.
-
Substitutions only with consent
We will not silently substitute a specified line. If we cannot supply it, you are told before the vehicle loads.
-
Temperature records on request
Vehicle and storage temperature data available against any delivery.
Questions
Ordering and delivery
It is set per account against your delivery pattern and stated on your price schedule before you commit. It is deliberately realistic — we would rather you ordered what you need three times a week than overbought once.
Carriage terms are agreed at account set-up and written into your schedule. On most core-route accounts, delivery is included above the agreed minimum order value.
We operate our own fleet on core routes and work with vetted partners for pallet and remote deliveries, giving nationwide coverage. Your route and schedule are confirmed when your account opens.
Tell the driver. Shortages, damages and rejections are recorded on the delivery note and credited from that record — you do not need to chase an office to prove it.
Yes. Multi-site accounts are structured so each property orders independently within a group agreement, with consolidated invoicing and reporting back to head office.
Against an agreed forecast, yes — particularly on own-label, printed packaging and uniform lines where lead times are longer. This is arranged through your account manager.
Open an account
Let’s look at what you buy today.
Send us a recent invoice or order list. We will benchmark it line by line and come back with a written price schedule — no obligation, no sales presentation.
- Accounts opened in two working days
- A named account manager from day one
- 30-day credit terms subject to status
- No obligation to switch everything at once
Prefer to talk? 0800 000 0000